Policies

Restaurant policies

 

Pre-Paid Reservation or Cancellation Policy

To reserve a table for a pre-paid event at Miznon, we may require full payment at the time of booking. No tentative bookings will be held without this payment. In the event of a cancellation for a pre-paid event, we require a minimum of ten (10) days’ notice to issue a full refund of the ticketed price. If your reservation is cancelled with nine (9) days or less notice, we must be able to resell the table in full to issue a full refund.

Social Media & Competition Policies

Competition Rules & Policies

Prizes must be claimed within 7 days of announcement and can take up to 30 days to be delivered from date of claim. All prizes for complimentary meals at Miznon are subject to availability. Users who post profanities, defamatory or liable comments will be expelled from our social media website and digital marketing platforms, and they will be no longer entitled to claim a prize even if they have been announced as the winner. If a prize winner has been disqualified, we will pick a new winner for the prize in question. Our competitions and prizes are awarded in good faith. Results and decisions made by management are final and no correspondence will be entered into. Prizes not valid for special events (ie Melbourne Cup, Christmas day, NYE, etc…) unless otherwise stated.

Social Media Policy

Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms.

Information & Privacy Policies

Privacy Policy

We regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us. Collection of information may be necessary to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including but limited to email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website. Use of collected information and any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at enquiries@miznonaustralia.com.

 Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us. If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement and other policies only cover the domain name and dealings with Miznon Australia, it parent companies and subsidiaries.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our website.

Online Purchasing Policies

Online Ordering Security Policy

Miznon Australia uses suppliers such as Tyro Payment and National Australia Bank for its online credit card transactions. These providers process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using these services are secured payments. For any inquiries about purchasing security, visit their website at either Tyro.com or NAB.com.au

 Refund Policy

Any voucher purchases made either from our website or directly from the restaurant are not valid for refund and cannot be exchanged for cash.

Miznon Australia Pty Ltd ABN is 34 528 560 418

 

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